The List (or why I would not go back to Iloilo's Premier Hotel)

The week-long seminar in Iloilo was a big fiasco...from the venue to the course to the trip home.  But first, my top reasons why I will never go back to Iloilo's premier hotel, at least until they improve their facilities and service. For Php1,800++ (seminar rate), you get these:

1. Poor housekeeping service -
• dusty rugs, airconditioners
• delayed delivery of towels and when finally delivered...old towels (dirty white color and thin)
• bed linens changed every other day but flannel under the bed sheet is changed ONLY WHEN IT GETS DIRTY (whattt????)
• foam pillows...additional foam pillows cost Php 25, a waste of good money
• ceiling over the shower/bathtub area was oozing with water droplets
• shower curtain bottom part...yellowish with mildew

  2.  No outside telephone line...you have to dial 0 and pass through the operator...even in their restaurants...AND their front desk hang up on my caller!

   3.  TV remote was defective...I was too tired to complain anymore. And the reception was not good in 50% of the channels PLUS selection was poor.

   4.  No wifi in rooms...terrible, when even smaller hotels in Bacolod had wifi!

   5. the seminar venues did not smell nice, although I can't say the same about the other areas in the complex

So my evaluation is you get poor value for your money.  Hey, I would not mind paying an additional fee for a nice soft pillow...but a small foam type? No thanks! I do not know what happened to the management of this hotel that it has deteriorated to this level.  Highway21 next door gives better service....and nicer pillows.

Was there a plus factor? Well,the concierge was very respectful and they had a very helpful staff, albeit a bit "loud". Still, this does not make up for the over-all poor quality of the hotel.

To add insult to injury, when we reached the pier, we found out that the Weesam had only a single ferry boat available so there was no 10:15 trip to Bacolod.  The Oceanjet was already boarding so we were forced to take the Supercat which I was not happy about since my experience on it was never really good.  I could have taken the 11:30 Weesam trip but I had to get back to Bacolod before noon since I had very important visitors coming to the hospital in the afternoon.  So it was Supercat or bust!  and bust we did...because the boat stopped in the middle of the Visayan Sea halfway through our trip...the reason, a small technical problem which resulted in the boat running on a single engine.  So our one hour crossing turned into 2 hours or was it more?  I refused to complain or to gripe about it lest our situation becomes worst.  But, thankfully that was the end of our misadventures...because the rest of the day went well and the visit was a success!


Related Post: What Happened to Iloilo's Premier Hotel?